How long does it take for the flowers to arrive?

Fresh flowers are shipped and delivered in 24 / 48h on weekdays. To avoid the risk that fresh flowers remain in stock during the weekend at courier depots, we ship to Northern and Central Italy from Monday to Thursday morning, while for Southern Italy and the Islands shipments take place from Monday to Wednesday morning.

How do you deliver the flowers?

Fresh flowers are shipped and delivered in 24 / 48h on weekdays in insulated packaging with ice to preserve their freshness.

Are there any discounts for restaurateurs or small businesses?

Unfortunately, since we do not have available shipping alternatives for fresh flowers with respect to the final consumer, at this moment we are unable to obtain price concessions for VAT numbers.

Can I pick up the flowers on site?

Yes, if you have a VAT number upon agreement of quantity, product and collection time with the offices of The Sister’s Lab. Telephone 041.5675206, mail info@thesisterslab.com

Can I choose flowers for certain colors?

Yes for some types of flowers, or for mixed flowers, you can choose the color when ordering or writing it in the notes. Alternatively you can write to us directly on our social pages.

How and how long are fresh and dehydrated flowers stored?

Fresh flowers must be kept closed in the small container in the refrigerator for up to 10 days. Dehydrated flowers, on the other hand, can be stored like spices in a cool, dry place until the expiration date printed on the package.

How can I pay?

You have 3 payment methods available: credit card, paypal, bank transfer. If you decide to pay by bank transfer, it may take up to 3 working days for the order to be shipped, depending on your bank.

I received the damaged flowers, am I entitled to a refund?

Yes, subject to dispute immediately after delivery with photographic evidence of the damaged product to info@thesisterslab.com Complaints after the day of delivery or without photographic documentation are not accepted. There is no right to a refund in the event that a second attempted delivery is necessary due to the unavailability of the recipient.

The courier did not find me at the delivery what should I do?

It is important to indicate an address where there is always availability 8:00 – 18:00. The courier will make a second delivery attempt the next day, but if the product is damaged, the company is not held responsible.